Minimums

Over Run/Under Run

We always order extra shirts for setup and color matching purposes, as well as to account for any potential misprints.  Often times these extra shirts are printed perfectly.  In this case we will include the extras with your order at no charge.

On the other hand, there is also the possibility of your order turning out slightly under the requested total due to manufacturer defects in the garments or due to misprints.  5% less is considered acceptable.  In this event you will only be charged for garments you receive.  If you absolutely have to have an exact number of garments/sizes (for example, for a team or event) you MUST let us know when you place your order.

Ink color matching

Due to the inherent nature of garment dyes and screen printing inks, particularly water based discharge inks and their interaction with different garment dye lots, we cannot guarantee a perfect color match to provided PMS colors or samples. PMS colors are for reference only. We will mix colors as close to provided PMS numbers as possible, but some variation from garment to garment and order to order is considered normal and acceptable. A chemical reaction takes place between discharge ink and the garment dye to produce the final print color, and this reaction will be effected by the dyes used in the manufacturing of the garment. We have no control over that variable. Therefore, print color may be slightly different on subsequent re-orders of the same design even if the same exact ink is used. This is considered normal. If color match between orders of the same design is critical we must be notified at the time the first order is placed and plastisol ink must be used.

Stock Levels

Occasionally our suppliers run out of stock in certain garments, colors, or sizes.  It is unfortunate, but we have no control over this.  In the event this should happen we will do our best to recommend a similar garment or a range of options for your approval before we proceed.  Alternatively, you may elect to wait for the original garments to be re-stocked.  If you choose to wait we can often call the supplier to get an estimated date that the garments may be back in stock, but we can in no way guarantee this date or guarantee any kind of turnaround time.

Manufacturer Defects

We will not be responsible for manufacturer defects such as mislabeled sizes, loose stitching, minor stains/discoloration, color inconsistencies, and garment defects.  We can not reprint to replace garments due to manufacturer defects.  We do our very best to inspect all garments as they are printed and if we catch a defect or blemish we will of course not charge for the shirt.  If you happen to catch a defect within 72 hours of receiving your order and the garment has not been worn or washed, return it to us and we will refund you for that garment.  But we can not replace the garment.  Therefore, we highly suggest ordering extra garments in each size.

Garment Selection

Garment selection is a very subjective decision.  We will do our best to help you decide on a garment that fits your needs and wants, but in the end we can not guarantee that a client will like the garment they have chosen.  We can only guarantee print quality.  If garment selection is highly sensitive we strongly suggest ordering some blank samples to check fit and style prior to placing your full order.  If you would like to order blank samples we will collect a nominal fee to cover the cost of the sample on our end.  If you decide to use the garment you have selected you can return the sample to us and we will use it in the print run and apply the fee to payment of your order.  If you do not return the sample for use in the print run, or if you decide to go with a different garment we can not refund the sample fee.

Image Placement/Seams & Zippers

We take great care to ensure print placement is consistent across all garments in an order.  That said, some small variation may occur and is considered acceptable.  Variations of 1" up and down, and 0.5" side to side are considered acceptable.  Prints located within 1" of any seam are subject to distortion and inconsistency.  This is considered normal and acceptable and we will not assume any responsibility for print irregularities if you elect to print within 1" of any seam.  Likewise, printing directly over seams and zippers will also result in distortion and irregularity.  This is also considered normal and acceptable and will not be considered as misprints.

Image Sizes

All garments in an order will be printed with the same size image.  This is generally decided by the smallest garment in an order.  If you place an order with youth size shirts as well as adult 2XL size shirts they will all have to be printed with the image size that fits on the youth sizes.  If you want different size prints on different size garments they will be billed as separate orders.

Care Instructions

We recommend that all garments be washed before wearing.  To increase the life and vibrancy of your garment we suggest machine washing inside out in cold water, and tumble dry on low.  Our printing is top quality and very durable, however, with water based inks some fading of the dye is natural.  Over time the printed dye will slightly fade and wear down with use and washing, along with the garment dye itself.  We will not be responsible for fading/weathering over time.  It lends a natural look to the garment, and we feel they look better with age.  Our inks and processes are the highest quality available.